Terms of Service

Terms of Service

Welcome to Eudiora. These Terms of Service apply to your use of https://eudiora.com and any order placed through our online store.

By using our website or placing an order, you agree to these terms, subject to any rights that cannot legally be excluded.

1. Use of Website

  • You must be legally eligible to place an order.

  • You agree to use this website for lawful purposes.

  • You must provide accurate information when placing an order.

2. Products and Pricing

  • We make reasonable efforts to display accurate product descriptions, images, prices, and availability.

  • Prices, applicable charges, available payment methods, and promotional offers will be displayed or communicated during the purchasing process.

  • Product images are intended to represent the products offered. Minor presentation differences may occur, but this does not limit any rights that apply if a product is materially different from its description.

3. Orders and Confirmation

  • All orders are subject to product availability and confirmation.

  • For Cash on Delivery (COD) orders, we may contact you by message or telephone to verify your order and delivery details.

  • Please provide an accurate phone number and address.

  • We may cancel or decline an order where there is a product availability issue, a pricing error, incomplete order information, or a reasonable concern about fraudulent activity.

  • Where appropriate, we will inform you of the issue.

4. Payment

  • Available payment methods and applicable charges will be shown during checkout.

  • For COD orders, the amount payable at delivery will be the confirmed order amount, including applicable charges disclosed before purchase.

5. Shipping and Delivery

  • Delivery estimates, processing information, and delivery conditions are explained in our Shipping Policy.

  • Delivery times are estimates and may vary due to the delivery location, courier schedules, customer availability, public holidays, or circumstances outside our reasonable control.

  • Any applicable shipping charges will be displayed or communicated before the order is completed.

6. Returns and Refunds

  • Returns, exchanges, cancellations, and refunds are handled according to our Return & Refund Policy.

  • Nothing in these Terms is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted.

7. Intellectual Property

  • Unless stated otherwise, content on the Eudiora website, including branding, text, graphics, and designs, belongs to Eudiora or is used with authorization.

  • You may not copy, reproduce, distribute, or commercially use this content without appropriate permission.

8. Website Availability

  • We may update or temporarily suspend parts of the website for maintenance, security, or operational reasons.

  • Our website may also rely on third-party services. Their availability may be outside our direct control.

9. Limitation of Liability

  • Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

  • To the extent permitted by applicable law, Eudiora is not responsible for indirect losses caused by circumstances outside our reasonable control.

  • This section does not limit mandatory consumer rights or remedies.

10. Privacy

  • Our collection and use of personal information are explained in our Privacy Policy.

11. Changes to These Terms

  • We may update these Terms from time to time.

  • The current version will be published on this page with its revised date.

12. Governing Law

These Terms are intended for customers in the United Arab Emirates.

The governing law and resolution of disputes will be determined in accordance with the laws applicable to the transaction and the relevant legal circumstances, including any mandatory consumer protection requirements applicable in the UAE.

Nothing in this clause is intended to exclude mandatory consumer rights or protections that apply to a transaction.

13. Contact Us

For questions about these Terms or an order, contact Eudiora through any of the following channels:

  • Email Support: support@eudiora.com

  • Instagram: Send us a direct message through our official Instagram account, @eudiora.co.

  • Facebook Messenger: Contact us through our official Eudiora Facebook Page.

  • WhatsApp Support: Coming Soon. We’ll announce the launch of WhatsApp customer support through our official website and social media channels.