Refund Policy

Return & Refund Policy

At Eudiora, we want you to have a clear and straightforward experience when shopping with us. This policy explains how returns, exchanges, and refunds are handled.

1. Returns

  • If you wish to return an item after delivery, please contact Eudiora Customer Support before sending the item back.

  • Return eligibility depends on the product's condition, the reason for the return, applicable hygiene and safety requirements, and applicable law.

  • We will provide return instructions after reviewing your request.

  • Please do not send an item back without contacting us first.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or does not function as described, contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs and, where helpful, a short video showing the issue

We will review the information and explain the available resolution. Depending on the circumstances, this may include a replacement, return, or refund, subject to applicable law.

Please contact us promptly so the issue can be assessed. Any request deadline will not remove consumer rights that cannot legally be excluded.

3. Hygiene and Product Condition

  • For hygiene and safety reasons, restrictions may apply to beauty and personal-care products that have been opened or used, where permitted by applicable law.

  • This does not exclude any rights or remedies that may apply to damaged, defective, incorrect, or otherwise legally eligible products.

  • Items damaged through misuse or improper handling may not qualify for a voluntary return or exchange, subject to applicable law.

4. Cancellations

  • If you wish to cancel an order, contact us as soon as possible.

  • Cancellation may be possible before dispatch.

  • Once an order has been dispatched, cancellation may no longer be available through the normal order process.

  • Any mandatory rights under applicable law remain unaffected.

5. Refunds

  • Refund requests are reviewed based on the circumstances of the order and the applicable return or consumer-protection requirements.

  • If a refund is approved, we will communicate the refund method and expected processing time.

  • For Cash on Delivery (COD) orders, contact our support team to confirm the available refund method.

  • For prepaid orders, refunds will generally be processed through the original payment method where possible.

  • Processing times may depend on the payment provider and the method used.

  • If a replacement is unavailable, we will explain the available resolution in accordance with applicable law.

6. Return Costs

  • Any applicable return or collection costs will be communicated when your return request is reviewed.

  • Responsibility for such costs depends on the circumstances and applicable law.

7. Contact Us

To request a return, exchange, cancellation, or refund, contact Eudiora through any of the following channels:

  • Email Support: support@eudiora.com

  • Instagram: Send us a direct message through our official Instagram account, @eudiora.co.

  • Facebook Messenger: Contact us through our official Eudiora Facebook Page.

  • WhatsApp Support: Coming Soon. We’ll announce the launch of WhatsApp customer support through our official website and social media channels.

Please include your order number and a description of your request so we can assist you.