Privacy Policy

Eudiora operates this website and online store. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect the following information:

• Name, phone number, and email address

• Billing and shipping address

• Order details and purchase history

• Payment information needed to process transactions

• Device and browsing information, such as IP address and browser type

• Information you provide when contacting customer support

2. How We Use Your Information

We use your information to:

• Process, verify, and deliver orders

• Provide order updates and customer support

• Handle cancellations, returns, exchanges, and refunds

• Improve our website and services

• Help prevent fraud and unauthorized activity

• Send promotional communications where permitted and, where required, with your consent

• Meet applicable legal and record-keeping requirements

3. Sharing Your Information

We may share necessary information with service providers that help us:

• Operate our store and process payments

• Fulfil orders and arrange deliveries

• Provide customer support

• Measure website performance

We may also disclose information where required by law or where necessary to protect our legal rights.

We do not sell or rent your personal information.

4. Cookies and Advertising Technologies

Our website may use cookies and similar technologies to support essential functions and understand how visitors use the website.

Analytics and advertising technologies may also be used where enabled. The information collected depends on the tools and settings active on our store.

You can manage available cookie preferences through our website where provided and through your browser settings.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to:

• Fulfil orders and provide customer support

• Maintain business records and resolve disputes

• Prevent fraud

• Meet applicable legal requirements

We take reasonable measures to protect personal information. However, no online system can guarantee absolute security.

6. Your Privacy Requests

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

To make a request, contact us using the customer support channels listed below.

Some information may need to be retained where required by law or for legitimate business records.

7. Third-Party Services

Our website may use third-party services to support payments, order fulfilment, delivery, analytics, and other store functions.

Those services may process information needed to perform their respective functions.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be published on this page.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, you can contact Eudiora through any of the following channels:

• Email Support: support@eudiora.com

• Instagram: Send us a direct message through our official Instagram account, @eudiora.co.

• Facebook Messenger: Contact us through our official Eudiora Facebook Page.

• WhatsApp Support: Coming Soon. We’ll announce the launch of WhatsApp customer support through our official website and social media channels.

We are available through these customer support channels to assist with enquiries and privacy-related requests.