Shipping Policy

At Eudiora, we aim to make order processing and delivery clear and convenient for our customers.

After you place an order, the order details may be reviewed and confirmed before dispatch.
For Cash on Delivery (COD) orders, we may contact you by message or telephone to confirm your order and delivery details.
Please provide a valid phone number and accurate delivery address.
Processing time before dispatch may vary depending on order verification, product availability, and fulfilment operations.

We offer delivery to eligible locations in the United Arab Emirates, subject to delivery-service availability.
Delivery availability may vary by location.
If a delivery issue arises, we will communicate with you where possible.

Our current estimated delivery timeframe is 1–2 business days after dispatch for eligible UAE deliveries.
This is an estimate and not a guaranteed delivery date.
Delivery may take longer because of courier schedules, remote locations, public holidays, incomplete address details, unsuccessful delivery attempts, or circumstances outside our reasonable control.
The time required to process an order before dispatch is separate from the estimated delivery timeframe.

Any applicable delivery charges will be displayed during checkout or communicated before the order is confirmed.
Free delivery applies where the relevant offer is available and its stated conditions are met.

Where tracking information is available, it will be provided through the applicable order or delivery communication process.
Please keep your phone available and ensure that your delivery details are accurate so that delivery can be arranged successfully.

If you are unavailable to receive your order, your address is incomplete, or a COD order is declined, a further delivery attempt may be arranged where available.
If delivery cannot be completed, the order may be returned.
Eudiora may incur additional costs under its delivery arrangements.
If you need to update your delivery details or discuss a delivery issue, contact Eudiora Customer Support as soon as possible.

If your order arrives damaged, defective, incorrect, or does not function as described, contact Eudiora Customer Support promptly.
Please provide your order number and clear photographs or a short video showing the issue.
We will review your request in accordance with our Return & Refund Policy and applicable law.

For shipping questions or assistance with an order, contact Eudiora through any of the following channels:

Email Support: support@eudiora.com
Instagram: Send us a direct message through our official Instagram account, @eudiora.co.
Facebook Messenger: Contact us through our official Eudiora Facebook Page.
WhatsApp Support: Coming Soon. We’ll announce the launch of WhatsApp customer support through our official website and social media channels.

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